Privacy Policy.

1. Introduction

MEDROIL – Mediterranean Refined Oil Products Trading LLC ("MEDROIL", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Our registered office is at Office 2106, Ali Al Shafar Building, TECOM, Dubai, United Arab Emirates. License No. 1516925.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, company name
• Communication data: messages sent through our contact form or email
• Technical data: IP address, browser type, pages visited, time on site
• Cookie data: preferences and session information (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Improve and personalize your experience on our website
• Comply with legal obligations under UAE and applicable international law
• Communicate with you about our products and services
• Prevent fraud and ensure website security

4. Legal Basis for Processing

We process your personal data on the following legal bases: your consent, performance of a contract, compliance with a legal obligation, and our legitimate business interests in operating and improving our services.

5. Data Sharing

MEDROIL does not sell your personal data to third parties. We may share information with:

• Service providers who assist in website operation and business services
• Strategic partners where necessary to fulfil your requests
• Regulatory authorities as required by UAE and international law

6. Cookies

Our website uses cookies — small files stored on your device — to improve functionality and analyze usage. We use strictly necessary cookies (for website function) and analytical cookies (to understand how visitors use our site). You can control cookie preferences through your browser settings or by using the cookie consent banner on our website.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact form submissions are typically retained for up to 3 years.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing of your data
• Data portability

To exercise these rights, please contact us at info@medroil.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of internet transmission is 100% secure.

10. International Transfers

As a global energy trading company, your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page regularly.

12. Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal data, please contact:

MEDROIL – Mediterranean Refined Oil Products Trading LLC
Office 2106, Ali Al Shafar Building, TECOM
Dubai, United Arab Emirates
Email: info@medroil.com
Website: www.medroil.com